Your refund will be processed within 7-14 business days. In some states, applicable taxes are nonrefundable as well. There is a nonrefundable cancellation fee of $20, which includes the fee charged by PWN and Quest Diagnostics administrative fees.
your entire medical record for the services purchased through QuestDirect (an earlier version of, now discontinued) or on, including information about your medical condition(s), medical history, purchase history, and testing information and results and all other identifiable information about you. The HIPAA Authorization permits Quest Diagnostics to share with Quest Consumer Inc. The HIPAA Authorization applies only to protected health information related to the tests you have purchased through or QuestDirect. The HIPAA Authorization form, which may be accessed in your account, describes your protected health information that Quest Diagnostics Incorporated, its subsidiaries and affiliates that provide clinical laboratory services, and its service providers (collectively, “Quest Diagnostics”) may share with Quest Consumer Inc. To read PWN's terms and privacy policies, click here. Services provided by PWN are subject to its terms and conditions and privacy policies. If you would like to speak with a member of the PWN care coordination team or a PWN physician to discuss your results, you can contact PWN Monday to Friday 9:00 AM to 5:30 PM EST at 1.855.205.6146. All of test results will be sent directly to your Quest account.
Additionally, if one or more of your results is for a positive sexually transmitted disease (STD) or HIV result, you will receive a call directly from the PWN care coordination team. If one or more of your results indicates that you need prompt attention, you will receive a call directly from the PWN care coordination team. Before submitting your payment for your testing purchase, you will see the fees collected on behalf of PWN for their services to you. You will also have the opportunity to speak with a PWN physician to discuss the lab results, and in some states (and for adults only), the Licensed PWN physician will be able to provide treatment for some conditions. PWN services include physician oversight of all tests (based upon the information that you share), including ordering tests, if appropriate, and evaluating results once available.
Quest is working with PWNHealth LLC and its affiliated professional entities (collectively, PWN) to provide independent physician services to you in connection with Quest.